Refund Policy

Refund Policy
Please take the time to read this Refund Policy carefully. It explains how refunds are assessed and handled for services provided by Oscar Visa.
Oscar Visa is a private service provider offering administrative and support services and is not affiliated with or endorsed by any government authority.

Refund Assessment

Refund requests are reviewed on a case-by-case basis, as each service engagement varies depending on the scope of work, progress made, and resources allocated.

Before Services Commence

If a client requests cancellation before any professional time or resources have been allocated, a refund of the Service Fee may be issued, subject to any administrative costs already incurred.

After Services Commence

Services are deemed to have commenced once professional time or resources have been allocated, including document review, guidance preparation, draft creation, form assistance, or service coordination.
Once Services have commenced, Service Fees generally reflect work performed and are non refundable, unless otherwise agreed in writing or required by applicable law.

Third-Party Fees

Refunds do not apply to fees charged by government authorities or third-party providers, including but not limited to:

• Embassy or consular fees
• Visa application centre (VAC) fees
• Biometric charges
• Courier or document handling fees
• Medical examination or insurance fees
• Translation, notarisation, or certification costs

Such fees are set, collected, and controlled by third parties or authorities and are subject to their own refund policies.

Service Outcomes

Refunds are not provided based on visa refusals, processing delays, appointment availability, or decisions made by embassies, consulates, visa application centres, or immigration authorities, as theseoutcomes are outside Oscar Visa’s control.

Refund Requests & Processing

Clients who wish to request a refund are encouraged to contact Oscar Visa using the official contact details listed on our website so the request can be reviewed.
Where a refund is approved, it will be processed within a reasonable period, taking into account service progress, administrative requirements, and payment-provider processing timelines.

Consumer Rights

Nothing in this Refund Policy limits or excludes any rights a Client may have under applicable consumer protection laws.